How do I pay for my order?
Payment can be made with your debit or credit card through Paypal, don't worry if you haven't got a Paypal account, payment can be made without logging in. If you would rather pay with a cheque or bank transfer via an invoice please contact us to arrange.
What are the delivery options?
Outfits and Build Your Own Bear Kits
There are a number of delivery options available to choose from
- 2nd Class Royal Mail
- 1st Class Royal Mail
- Special Delivery before 1pm
- Collect Plus
Postage is free if your order is £50 or over.
Please note the delivery options shown above and on the checkout page are only available to customers in the UK. If you live outside of the UK and wish to order from us please contact us for a quote on the postage.
Our Party Kits are sent out free of charge via Collect + Economy Service or 2nd class postage which takes between 7 - 8 working days. Should you need your kits sooner then other postage options are available at checkout.
When will I receive my order?
We aim to dispatch all orders for outfits and individual Build your own Bear Kits within 2 working days, delivery times are then as stated above. Please contact us if your order is urgent and we will do our best to help.
Is it easy to build your own bear?
Follow these few simple steps to build your own bear
- Open the velcro strip on the back of the bear
- Ease out the white pocket which is attached to the opening
- Put small handfuls of stuffing into the opening, ensuring it pushed down into the paws before it gets too fat!
- Hold the wish heart, close your eyes, make a wish and pop the wish heart inside
- Close the cable tie running through the white pocket's edge to seal the stuffing inside and snip off the end
- Tuck the pocket back inside and close the velcro strip
Do you accept returns?
Unused Party Kits
We are happy for you to return any unused kits within 14 days of your party, please ensure that all kits that are returned are complete and not damaged in any way. Return Postage must be paid by yourselves. Your refund will be processed as soon as possible after the goods have been received and checked.
We work hard to ensure all our teddy bear outfits, clothes and kits reach you in perfect condition. However should you discover a fault with any of our items then please contact us to arrange return of the item and to discuss whether you would require a replacement or refund.